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About Concourse's downtime

To whom it may concern,


I currently access the Concourse website from Japan. I couldn't access the workspace last Wednesday and this Wednesday (JPT) during the working time for about 1 hour.

I think there may be the maintenance time that user could not access the Concourse website. Could you please tell me the maintenance time? It would help a lot.


I look forward to hearing from you.


Best regards,

Baowen.

  • Guest
  • Aug 23 2023
  • Not started
United States
  • Admin
    Courtney Powers commented
    September 01, 2023 17:49

    Hi Baowen!

    Sorry for the delayed response and thank you for submitting this!

    If there's a planned outage, we typically display a banner to inform users. Our deployments for what we consider "Concourse Core" are on Wednesdays from 9:00 pm EST to 11:00 pm EST which should translate to 10:00 am JST to 12:00 pm JST.

    That could be why you're seeing an outage on Wednesdays!

    And if you run into additional outage issues that aren't related to our deployments, I would suggest submitting a tech support ticket (see guidance here).

    Thank you again!

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