Concourse & Jira DC Portal

I've had to open a few tickets with various workspace issues recently and each time I've needed to add / remove the person assigned to the ticket. It would be helpful to have that handled automatically.

For example: Support staff can request / automatically be granted access by providing a ticket number and when the ticket is closed the support person is automatically removed. Something like this would reduce resolution times and streamline the process when there's an incident.