Concourse & Jira DC Portal

Put Simply: Explore the integration of Jira Service Management (JSM) with ServiceNow (SNOW) to improve service request management.

Why it Matters: Integrating JSM with SNOW enhances service management by connecting two powerful platforms, which streamlines ticket triage and resolution processes. This integration leads to increased service efficiency and faster response times, benefiting both service teams and users.

What's Needed:

• Conduct a proof of concept (POC) to evaluate the integration between JSM and SNOW.

• Develop integration capabilities that automate ticket management and improve insights into service requests.

• Ensure seamless data exchange and synchronization between JSM and SNOW to enhance service operations.

What's in Scope:

• Evaluation of integration strategies between JSM and SNOW for effective service management.

• Development of automated workflows to streamline ticket handling and resolution.

• Analysis of integration benefits, focusing on efficiency improvements and enhanced service insights.

• Documentation and training to support teams in leveraging the integrated platforms effectively.