Concourse & Jira DC Portal

Put Simply: Pilot the integration of Loom with Jira Cloud to enhance service requests, defect tracking, and training.

Why it Matters: Integrating Loom with Jira Cloud enables users to record screens and demonstrate errors visually, which enhances communication and documentation for service management and defect tracking. This leads to more efficient problem-solving and improved training processes.

What's Needed:

• Conduct a pilot to explore the integration of Loom with Jira Cloud for screen recording capabilities.

• Use Loom to capture and share visual documentation within service requests and defect tracking tickets.

• Implement Loom for creating demo and training materials, especially for internal tech enablement teams.

What's in Scope:

• Pilot the use of Loom for recording screens to document errors and communicate effectively in Jira Cloud.

• Evaluate how Loom can improve service request handling and defect tracking.

• Develop workflows for utilizing Loom in creating training and demo content for tech enablement.

• Provide guidance and training to teams on using Loom effectively within Jira Cloud.