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Configurable Required Field Views for Clients

Allow teams to hide or mark non-essential fields as optional for external users (like clients) to avoid overwhelming them during issue creation (e.g., decisions, risks).

“Our clients… get overwhelmed when they see they have to fill all this out.”“The more basic the better.”

  • Katie Cousino
  • May 29 2025
  • Working as Designed
United States
  • Admin
    April Hewko commented
    08 Oct 19:52

    Customization of required fields for clients is possible through advanced support services. Teams can hide nonessential fields or create Forms for specific issue types, but mandatory fields cannot be set differently for clients vs. internal users.



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  • Admin
    Nachiket Bal commented
    15 Jul 03:31

    Have you tried the new forms feature? it allows you to create your own create work item form where you are able to customize the fields that should be visible along with providing the ability to mark fields mandatory

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