Concourse & Jira DC Portal

Scope with Offerings - Usability Testing Findings

Clarify what “Activate” does and what it triggers (e.g., Jira, Flex) with inline help or modals.

Summary of User Feedback:

Several users were unclear about what “Activate” actually does in the workflow. They weren’t sure whether activation sent data to Jira, Flex, or triggered other downstream systems. This created fear of doing something irreversible without context.

Quote:
“Is activation what sends it to Jira or Flex? If so, we need more warning.”
“I wasn’t sure when the scope became official. Is it when I activate, or when I export?”

Context:
Feedback suggests that users are making assumptions about what activation entails. Clarifying the downstream impacts with inline help or a modal would reduce anxiety and improve confidence.