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Concourse Guide training content - Jira views

https://connectedsource.pwcinternal.com/delivery-excellence/tech-enablement/concourse-guide/integrations/jira-cloud Current Jira Cloud Template guidance shows the differences of work items but not the differences experienced in views. E.g. Timeline not available on basic Jira Cloud - please can we add the differences on what views are available by Jira Cloud Template

  • Rose Leeson
  • May 12 2026
  • In Review
Other
  • Admin
    April Hewko commented
    15 May 18:31

    Thanks, @Kelly Hughes and @Rose Leeson ! This is a valid observation. Timeline views are available in Jira Cloud, but they are accessed through specific areas (e.g., plan views), which may not be clearly reflected in the current Concourse guide. I'll set up a few minutes with you and @Brian Masson next week to sync to discuss potential updates to the Concourse guidance to better clarify which views are available by template and where to access them so the experience is more intuitive for users.

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  • Rose Leeson commented
    12 May 15:13

    Thank you all - we have an example of how this came up with our ZA pilot teams if helpful. @Brian Masson provided one off support there to explain the difference but this example may help to explain what could be added to the guide.

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  • Admin
    Kelly Hughes commented
    12 May 13:02

    Thank you for this submission, Rose. I have looped in our Product Manager and PMO Hub team to collaborate on some new materials for the Guide. Once ready, they will review with you as well. Please don't hesitate to add any additional notes or FAQ's for the desired section.

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