Your feedback drives the Concourse roadmap! Review and vote for existing ideas or submit new ideas.
For immediate technical support, please follow this guidance to open a Service Now ticket.
[Ticket is rebuilt based on the last updates from UK Team. We will raise a separate ticket for Assets once analysis is finished as well].
Hi Team,
Based on discussion with Jo Elliott, Jen Gough, Sam Parker from UK, Microsoft CRM Offering content should be updated to reflect project needs. Currently it contains some gaps and missing content that we also would like to empower with additional assets from UK Team side.
Way how analysis was conducted:
We have created few scope based on real SoW and identified some gaps in the content [some contact deliverable were missing in PDM content structure proposed for Microsoft CRM offering].
To cover those gaps we propose few actions:
Create additional L5-L6 [information provided]
Copy some content from Salesforce CRM offering [as CRM implementation has similar elements in the project delivery approach]
Some elements are not fully relevant for Microsoft CRM delivery process, we propose to simplify and remove some elements.
Also, we have identified that some content elements were referring to Microsoft F&O [ERP offering] instead of CRM.
All key information can be found here [shared with Shyam, James and Kyle]. Feel free to reach us with follow-up questions. --> https://pwcgbr.sharepoint.com/:x:/r/teams/GB-INT-CNST-Microsoft-CoP/_layouts/15/Doc.aspx?action=edit&sourcedoc=%7B7A05D502-63B1-4E4E-AF5B-D4D01ECBDE04%7D&wdExp=TEAMS-TREATMENT&web=1&isSPOFile=1&ovuser=513294a0-3e20-41b2-a970-6d30bf1546fa%2Coleksandr.prokopiv%40pwc.com&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiI1MC8yNjA4MTMxOTMyMSJ9 [+attached copy]
As we communicated previously, we will continue working on asset analysis for CRM, and after we are targeting to repeat similar exercise for Microsoft ERP [we will raise separate tickets for it].
Kind regards
Olek
Oleksandr Prokopiv
Thank you Shyam. You will notice that the delivery plan has been consolidated further this week, following feedback from the UK CE team (which was felt as necessary to help improve with PDM adoption). The number of work items has reduced from 789 to 284 (MS Dynamics CRM offering work items), plus an additional 217 to be added (from Salesforce Sales Cloud (CRM) offering)
@Guest thanks for submitting the feedback. Confirming this Idea has been received and is with the US team for review.
Hi, please confirm that this Idea has been received and taken to the team for review.
add hardcopy of the analysis
Thanks @Olek. I am currently reviewing PDM for a MS Dynamics CRM full end-to-end delivery and once I have activated the scope I will begin reviewing the assets. More feedback will be provided shortly.