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Can we add a link of "Concourse ticket in the PwC Service Hub" to the Concourse Workspace?

We often find Concourse defects while using it, and we were told to raise a SNOW ticket instead of submit feedback through Aha. However, we have to

  1. Click feedback button from concourse

  2. Login Aha

  3. Find the guidance

  4. Navigate to the concourse guide

  5. Click link of "PwC Service Hub" to submit a product issue

Why it takes so many steps for raising an issue? I heard many users just give up during the 2nd steps. Can we just add a link beside Feedback button?

  • Natasha Liu
  • Oct 28 2022
  • Closed
  • Admin
    Ryan Freeman commented
    May 10, 2023 13:41

    Hey Natasha, given the multiple paths to ticket creation, we're going to close this idea. Thank you for your contribution. Please continue to let us know how we can improve the application!

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  • Admin
    Courtney Powers commented
    October 28, 2022 18:45

    Hi there! Thank you for submitting this idea! Good news, there is an easier way to find the link to the support ticket in Concourse!

    1. Click the Help & Training Center button (the question mark)

    2. Select Technical Support

    3. Click on the Service Hub link

    I've attached a video, so you can see what that looks like in Concourse!

    We really appreciate this idea, we've assigned this to our team so we can explore how to make this link easier to find. Thank you again!

    concourse - tec...
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